IMPORTANT COVID 19 May delay deliveries
Due to the Corona Virus all couriers are experiencing increased demand, most deliveries are currently on time but in the foreseeable future we expect delays of 3-5 business days on top of our usual shipping time, we have also had to modify dispatch days for our Fruit Baskets (see below). We are working closely with our courier partners to minimise delays, delivering your order as safely and quickly as possible, thank you for your patience at this time.
Reliable service
A pandemic is a time of uncertainty, but at Hunter Valley Hampers we are focused on delivering a reliable service to you.
Every measure within our control is being taken to ensure there is no impact on service levels or package delivery. If this changes, we will update you as soon as possible. We are monitoring the situation closely and will continue to be guided by information and directives from the World Health Organisation, the Federal Health Department and state health authorities.
Thank you for your support of us during these times, we really appreciate you choosing Hunter Valley Hampers
Ally & the team at Hamper House
Gifts & Hamper Delivery Information
Australian Location | From time of dispatch |
|---|---|
Sydney city/suburbs | 1 working day |
New South Wales country | 2-3 working days |
ACT | 2 working days |
Melbourne city/suburbs | 2 working days |
Victoria country | 4-5 working days |
Brisbane city/suburbs | 2 working days |
Queensland country | 4-5 working days |
Adelaide city/suburbs | 3 working days |
South Australia country | 4-5 working days |
Perth city/suburbs | 5-7 working days |
Western Australia country | 5-7 working days |
Hobart city/suburbs | 4 working days |
Tasmania country | 5-6 working days |
Darwin city/suburbs | 5-6 working days |
Northern Territory country | 7 working days |
Express Delivery
Express Delivery may be available, There are additional costs involved in express delivery. Please contact one of our team to discuss your unique requirements.
Couriers Only Operate on Weekdays:
Once your hamper has been crafted, one of our courier partners will be booked to ensure the most timely delivery. Our couriers deliver Monday to Friday during business hours.
Unfortunately, we are unable to guarantee delivery on an exact day. Usual delivery times are outlined below, however it is always best to allow an extra day or two to ensure your hamper will arrive by the date you require.
Expected delivery times are also subject to change during times of high demand.
We continue to work closely with our courier partners to minimise delays, delivering your order as safely and quickly as possible, and we thank you for your patience during this time.
Our courier partners have provided indicative delivery time frames which are outlined below:
Overnight (except Fri-Sun)
City & Suburbs: Sydney, Newcastle*
Two Working Days
City & Suburbs: Melbourne, Brisbane, Canberra
Three Working Days
Regional New South Wales, Adelaide City/Suburbs
Four Working Days
Hobart City/Suburbs
Five Working Days
Regional Victoria
Six Working Days
Darwin City/Suburbs
Seven Working Days
Perth City/Suburbs, Western Australia, Northern Territory, Queensland, South Australia
*As mentioned above, due to the risk of spoilage and the longer than usual delivery times,
we are currently only dispatching Fruit Baskets to Sydney and Newcastle.
Please note the following:
- Ordering on a Friday to Sydney, Brisbane, Melbourne and Canberra can mean your delivery will arrive Tuesday or later as we prefer not to leave hampers in freight depots over the weekend, so your order will NOT be dispatched till the Monday in these cases.
· Hunter Valley Hampers only delivers to Australian destinations.
· Couriers may not leave hampers without an adult’s signature, unless authorised (if you have chosen signature required when ordering), so please make sure you provide an address which is attended during business hours.
· Where possible, please provide a contact phone number for the recipient.
REGIONAL DELIVERIES
Where delivery is to be made to a regional part of Australia or PO box where couriers do not go, the parcel will be sent via Australia Post therefore delivery times may be longer than those stated above.
Delivery Disclaimer
Please let us know if your delivery does not arrive within the expected time frame. Hamper House conscientiously work towards the best possible delivery service to our customers. We have chosen to align ourselves with excellent delivery partners, however occasions may arise where, despite their best efforts, gifts are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts.
All orders requiring interstate or outer Sydney Metro address Christmas deliveries must be received by Hamper House no later than 10 December 2020
